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Free standard shipping on orders over $200 (some exclusions apply)
TOG stands for 'Thermal Overall Grade', which is a unit of measurement used to calculate the thermal insulation of a product, usually in the textile industry. Our sleep garments are given a TOG rating according to the warmth they provide. Basically, the higher the TOG, the warmer the product. Note, a higher TOG rating doesn’t necessarily mean a thicker garment.
To help parents understand which TOG values are right for differing room temperatures, a set of guidelines has been established as per below:
The table provides you with guidelines* around how to dress your baby based on the room temperature.
0.2 TOG - ideal for room temperatures between 24°C and 27°C
1.0 TOG - ideal for room temperatures between 20°C and 24°C
2.5 TOG - ideal for room temperatures between 16°C and 20°C
3.5 TOG - ideal for room temperatures below 16°C
Please Note: The table is only a guide. All babies are different. The number of clothing layers may vary according to a baby's health, their physiology and the room temperature in the room. The care-giver must determine what is suitable.
Note: It is important to check your baby regularly to ensure that they are comfortable and that they do not overheat. All garments are INPAA approved, as well as certified to the relevant safety standards applicable to those particular garments (AS/NZS: 1249:2014, BS 8510:2009) "Our SWADDLE UP™ & SWADDLE UP™ TRANSITION BAG/SUIT are certified hip-healthy by the "International Hip Dysplasia Institute". Their design allows hips & legs to move freely. Our LOVE TO DREAM SLEEP BAG™ and LOVE TO DREAM SLEEP SUIT™ are inherently hip-healthy due to their extra wide shape & garment construction.
*Ages, weights & child heights are approximate. For best fit result please select size according to your child’s weight, not their height or age. You must stop using SWADDLE UP™️ when your baby shows signs of trying to roll & transition to SWADDLE UP™️ TRANSITION BAG or SUIT.
We offer refunds and/or exchanges, providing a request for return is received within 30 days of your order being delivered. Your item must be in its original packaging and in the same condition that you received it.
The return shipping costs will be the responsibility of you, the customer. For domestic orders (AUS & USA) a prepaid shipping label can be provided, with the associated costs being deducted from the refunded amount. International (Asia) returns will need to be arranged by the customer, and will require a tracking number.
Any refund or exchange will only be issued once the original item has been shipped back to us.
In the unlikely event you receive a defective or damaged item, we offer you the choice of a full refund or a replacement. We will cover all return shipping costs.
Please report any issue within 5 days of receiving your item. We kindly ask that you provide clear evidence of the fault or damage, so we can expedite your request efficiently.
Please refer to our full Refund Policy for more information
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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